Desk Adjuster

This position is responsible for the handling of claims. This position will be based out of our St. Petersburg Corporate Office.

We are looking for a team player who is a self-starter, detail oriented, customer focused and can multi-task in a fast-paced environment. We are looking for an experienced desk adjuster/claim examiner that has a solid foundation in claims and is enthusiastic about helping insureds.

DUTIES, RESPONSIBILITIES AND QUALIFICATIONS

  • Investigate and adjust property insurance claims to resolution
  • Handle claims involving full range of perils (Fire, Theft, Vandalism, Hail, Wind, Plumbing, Lightning, Equipment Breakdown, Mold, etc.) and different policy types (HO3, HO4, HO6, DP, BOP)
    • Handle all coverages (Structure, Other Structures, Contents, Additional Living Expense, Additional Coverages)
  • Evaluate coverage and apply to loss
  • Communicates coverage decisions and claim settlements
    • Communicates by telephone, email and written correspondence
  • Review estimates of damage and write estimates for property damage
  • Sets reserves and issues payments where applicable
  • Negotiates with insured, contractors, vendors, public adjusters, attorneys, and assignment of benefits contractors to seek claim resolution
  • Handle represented claims: working with public adjusters, plaintiff attorneys and assignment of benefits contractors
  • Handles claims within company guidelines
  • Communicates with agents and sales team on status of claims
  • Work with experts to assist in claims investigation (Engineers, Technicians, Specialty Trades, Loss Consultants, GC Consultants, etc.)
  • Coordinate claims investigation through task assignment and utilization of field adjuster
  • Documents and reports on claim handling, status and plan of action
  • •Conduct recorded statements where applicable
  • Identify and assist in subrogation recovery
  • Identify and assist in investigation of fraudulent claims
  • Complies with all regulatory requirements for claim handling
  • Maintains adjuster license(s) and continuing education
  • Willingness to be flexible in schedule when needs arise
  • Performs other duties as assigned

 EDUCATION and/or EXPERIENCE

  • Bachelor’s Degree preferred or equivalent experience
  • 3 years or more claims experience preferred
  • Professional designation preferred (AIC, CPCU, SLA, etc.)
  • Valid Driver’s License
  • Adjuster License required – Florida License (620)

 SKILLS

  • Superior customer service orientation
  • Have knowledge of insurance concepts/coverage
  • Knowledge and proficiency of Xactimate and XactAnalysis
  • Understanding of construction/estimatics and how to assess damage repairs
  • Full working knowledge and computer literacy with understanding of Microsoft Suite (Outlook, Word, Excel)
  • Policy knowledge and ability to evaluate and determine coverages
  • Superior organization
  • Analytical and math skills
  • Ability to multi-task and problem solve
  • Attention to detail
  • Critical thinking and attentiveness are crucial
  • Ability to multitask and work under minimum supervision
  • Willingness to be a team member

 PHYSICAL DEMANDS

  • The physical demands are common to those that must be met by the employee to successfully perform the essential functions of this job. The job will involve sitting and attending to computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 TRAVEL

  • The role will be principally based out of the St. Pete office on a daily basis. However, travel may be required for inspections, conferences, vendor meetings, depositions and other duties.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Anchor Insurance offers an excellent benefit package including, medical, dental, vision, short and long-term disability, life insurance, a 401K plan with a company match, paid time off and paid holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.